How can I get help from the FireHydrant support team?

Support at FireHydrant

FireHyrant offers ticketing support for all customers. This is the best way to submit bugs, product questions, feature requests, and feedback. For how-tos and general product information, check out our help center.


Email support ✅

You can contact FireHydrant support by emailing or using the contact form here

Phone and live chat support 🚫

FireHydrant doesn't offer incoming phone support, but we're happy to schedule a call when necessary. We understand sometimes it's just easier to walk through things together!


Information to include

If you found a bug you'd like to report, or have a product question, you can help our support team speed things along by including the following:

  • Your browser version
  • A link to the incident or page you're referencing.
  • If you're reporting a bug, please provide comprehensive reproduction steps and a screen recording or screenshot of the issue.

FireHydrant Support Hours

Our team is currently based in the US and works Monday through Friday, 9am to 5pm EST.


Weekends and holidays

FireHydrant doesn't currently offer support on the weekends for general product questions. We do have systems and processes in place in case of any emergencies, like outages or service interruptions.


You may experience longer reply times during holiday periods, but we always monitor our support channels for emergencies.


Response times

We triage all incoming support requests and prioritize conversations with any blockers or urgent issues. In general, we aim to respond within 1 business day to all requests.




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