Your system will occasionally undergo planned outages. In FireHydrant, you can keep track of these outages in the scheduled maintenances section.
Creating a new scheduled maintenance
To create a scheduled maintenance:
- In the left nav, go to Incident response > Scheduled maintenances.
- Click + Create schedule.
- Provide as much detail as possible about the maintenance and click Schedule.
Editing a Scheduled Maintenance
To change a maintenance schedule, select a previously scheduled maintenance by clicking its name in the list of scheduled maintenances. Update details as necessary.
If there are one or more status pages attached to the scheduled maintenance, your changes will be reflected throughout FireHydrant.
Canceling a Scheduled Maintenance
To cancel a scheduled maintenance, click the name of the maintenance schedule. On the edit page for the schedule, click Delete permanently.
What happens when a scheduled maintenance starts?
When the start time for a scheduled maintenance occurs, FireHydrant automatically creates an incident for you.
- FireHydrant creates the incident with all of the impacts that you configured in the scheduled maintenance.
- If something goes wrong with your scheduled maintenance and you need to escalate it to an unplanned outage, you must also change the severity of the automatically created incident.
- If there are status pages attached to the scheduled maintenance, they will be automatically connected to the incident.
Integration with FireHydrant Status Pages
FireHydrant status pages will display any currently ongoing or future scheduled maintenances. This way, anyone viewing a status page will know what to expect.
All subscribers (email or RSS) of a status page will receive a notification in one of the following scenarios:
- A scheduled maintenance has a status page attached to it.
- The scheduled maintenance will start in 24 hours.
- The scheduled maintenance is canceled within 24 hours of starting.