You can notify your teams of new incidents being opened by adding the "Notify a Slack channel" Runbook step. We offer two types of Slack notifications:
- Standard format: includes the incident name, severity and links to the command center and private status page
- Custom format: free-form message allowing interpolation of incident data
Name the step and list one or more channels to be notified.
Supply the messaging to be used in the notification, and include incident data, as described in the article on using templates in Runbook steps.