Running incidents and executing Runbooks can be done directly in Slack where your team is already used to working. This article includes a list of our Slack commands.
Provides help text and a list of available commands
/firehydrant new incident [incident name]
This will open a dialogue asking for additional information to kick off a new incident.
Here you can select the impacted environments and severity if known. Clicking open incident will open a new Slack room where all of your messaging will be captured and sent to FireHydrant.
/firehydrant add note [note text]
Think of notes as a piece of information more important than a normal chat message. You are able to filter specifically for notes on the FireHydrant incident timeline.
/firehydrant add impact
This will open a text box that you can type in to start filtering through all available services, environments, and functionalities in your application.
If you have any teams associated with the service that you just added, FireHydrant will suggest adding them to the incident.
The update command will allow you to change the milestone, component status conditions, and include a comment as to why you are changing the status. If you have active status pages you can choose to post your update to the status pages as well.
/firehydrant assign role
Assigning a role to someone that has linked their Slack account will also send that user a DM on Slack informing them that they have been assigned a role to an active incident.
Closing an Incident
This will close an incident and set its status to resolved. A resolved incident will continue to collect chat messages.
Changing Incident Properties
/firehydrant change incident name [name]
Changes the name of the incident.
/firehydrant change incident summary [summary]
Changes the summary of the incident.
/firehydrant change incident description [description]
Changes the description of the incident.
/firehydrant change incident severity ["not_set", "sev1", "sev2", "sev3", "sev4", "sev5"]
Changes the severity of the incident.
Receive a prompt to link your Slack account with your FireHydrant account.