Using predefined roles during your incident will help responders know exactly what their responsibilities are as soon as they drop into an incident.
To create and manage roles, click "Roles" on the left navigation. Then click "New" on the right side of the page. Or, just click this link.
On the new roles page you can add a name, description, and summary.
Roles are more powerful when they are tied to runbooks. For help on how to set up a runbook that is tied to a role, read Runbooks Overview. Creating a runbook specific role will allow your responders to have an easy to follow checklist for executing role specific tasks.