FireHydrant can create tickets in Jira for each of your incidents, with linked tickets for actions performed during the incident and for follow-ups to be performed later. This way, all actions scheduled or proposed during an incident are tracked in your existing workflows. This helps project managers to easily estimate and schedule follow-up work.
Integrating with Jira On-Prem (Jira Server)
If you have not already completed integrating FireHydrant with Jira On-Prem, start with the following:
- Create a user in Jira with access to your target projects.
- Add the FireHydrant Jira On-Premise integration, using the username and password you created in the previous step. You also need your Jira server URL and authorization access from FireHydrant's NAT IP address (188.8.131.52) if there are network restrictions.
- Click Submit. You are returned to the integrations page, where a "Success" banner indicates that you have successfully integrated FireHydrant with Jira Server.
- In the Project Settings section, choose the default issue type for incidents, tasks, and follow-ups. Note: You must select issue types from the project where FireHydrant will create your tickets.
- Set the issue status in Jira that maps to a specified ticket status in FireHydrant.
Jira webhook configuration
To see updates to your Jira tickets reflected in FireHydrant, you can add a webhook to Jira.
To set up the webhook:
- In the FireHydrant left nav, click Integrations.
- Click the Jira Server integration card. From the Jira Server integration page, copy the webhook URL provided to your clipboard.
- Follow the instructions for setting up a webhook in Jira using the URL you copied from FireHydrant.
Specifying a Jira project in FireHydrant
FireHydrant creates tickets in a single Jira project. To specify the project:
- Click Organization > Account overview in the left nav.
- On the Account overview page, in the Organization section, click Edit. This reveals fields where you can edit your account information.
- In the Default project for tickets field, click the dropdown and select the project where you want tickets to be created.
From here, you can create action items and follow-ups in FireHydrant and sync them with your Jira project.