Using alerting schedules to assign roles

If you are using PagerDuty or Opsgenie to handle scheduling for your on call, you probably want those schedules to translate to your incident response. With the PagerDuty and Opsgenie integration for FireHydrant you can sync your schedules so that team assignments are always assigning your current on call rotation.


After you have successfully set up your integration with your alerting tool, your schedules will automatically sync to FireHydrant.


After the integration is set up, you can start assigning your on call schedules to roles. Head to the teams page and edit the team that you want to assign your on call to.


Now, along with the users from your FireHydrant organization you will also see your PagerDuty or Opsgenie schedules. If you select a schedule to be assigned to that role and you assign this team, whoever is actively assigned on that schedule will also be assigned on FireHydrant.


There are two important things to note, FireHydrant gets user information by email so the emails from both tools must match to sync correctly.


If your schedules are incorrect when assigning a role, you may need to manually refresh schedule data from your alerting provider. You can do that by heading to your integration settings and clicking the 'Refresh Schedules'.




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