To link the reporter to the person who created an action item, FireHydrant needs explicit authorization to create tickets in Jira Cloud with the proper reporter. This article explains how to authorize that connection.
Note: This must be done for each user who wants to associate their FireHydrant user account with their Jira user account. Users who do not authorize Jira in this way can still create action items, but Jira will not show unauthorized users as reporters. Instead, Jira shows the user who originally set up the Jira/FireHydrant integration as the user reporting the issue.
To link a FireHydrant user as a reporter in Jira:
- Go to https://app.firehydrant.io/account/edit and find the section for OAuth2 Authorizations.
- Click Authorize in the Jira Cloud row. The next page that opens gives you the option to let FireHydrant to access your Atlassian account.
After you click Accept, FireHydrant can correctly associate action items and tickets that you have created with your user ID in Jira Cloud.